Customer Service Representative II
Core
Provide customer service support for freight and transit rail equipment, handling inquiries, order processing, and warranty/return management.
Role type
Customer Service Representative II (IC)
Builds
Order fulfillment and customer support for rail equipment and systems
Domain
Transportation / Rail / Manufacturing
Required skills
Order processing, Oracle system navigation, Commercial/International/Transit order documentation, Customer complaint resolution, Data entry and verification, Training new hires
Preferred skills
MS Office (Excel), Low-level analytics
Responsibilities
Receive and verify customer orders using Oracle system; Process commercial, international, and transit/bus orders; Resolve product or service problems and customer complaints; Onboard and train new CSR hires; Handle transactional documentation including Buy America certificates and commercial invoicing; Respond to inquiries about product, price, and lead time.