IT Service Specialist I
Core
First-line IT support specialist providing technical assistance, hardware setup, and application troubleshooting for end users within the District Attorney's office.
Role type
Level 1 IT Service Specialist
Builds
Desktop/laptop/VoIP Phone support, Windows OS configurations, and application rollouts
Domain
Public sector / Government IT
Required skills
Windows OS installation, VoIP phone setup, remote troubleshooting, ticketing system management, inventory management, application testing, documentation creation
Preferred skills
Cross-functional collaboration, stakeholder communication, process improvement
Technologies
Windows, Microsoft Office, Ticketing/Change Management Systems, Inventory Management Systems
Responsibilities
Serve as first point of contact for technical assistance via phone/email; Install and configure office workstations and Windows operating systems; Perform remote troubleshooting and guide users through problem-solving; Record events and resolutions in ticketing systems; Provide Level 1 support for in-house and COTS applications; Liaise with vendors and development teams to escalate issues; Develop and maintain documentation for configurations and procedures.
Seniority
Entry-level to Mid-level, supervised role