Manager, Call Center
Core
Supervise business support staff to oversee end-to-end recruitment of research panels and management of participant databases.
Role type
Manager, business support and recruitment operations
Builds
High-quality, compliant research panels ready for deployment
Domain
Market research and data collection
Required skills
Supervisory leadership, recruitment coordination, database management, operational problem solving, team coaching, process optimization
Preferred skills
Strategic integration knowledge, impact on team output
Responsibilities
Provide day-to-day supervision to business support staff, coordinate recruitment efforts for specialized research panels, analyze information to solve operational problems, provide coaching on performance and conduct quality checks, ensure team integration with other departments
Seniority
Manager, direct supervisory experience
