Borough Manager
Core
Plans and manages day-to-day clerical operations of a Borough office, oversees staff activities, and ensures compliance with organizational policies and procedures.
Role type
Senior administrative manager (clerical operations)
Builds
Efficient office operations and customer service workflows
Domain
Municipal government / Water utility administration
Deliverable
dashboards & analysis
Required skills
Program management, resource allocation, staff supervision, policy compliance, complex billing interpretation, performance evaluation, conflict resolution
Preferred skills
Analytical skills, organizational skills, written and oral communication, multi-tasking, critical thinking, strategic planning
Responsibilities
Develop and implement controls for workload processing, provide authoritative review of customer service and billing issues, resolve escalated complaints, conduct performance evaluations and coaching, prepare analysis and reports for leadership, ensure staff training and discipline
Seniority
Senior, hands-on IC