Administrativo/a de Gestión de Servicios (BackOffice)
Core
Daily administrative management of services, client back-office operations, and internal application updates.
Role type
Senior Back-Office Operations Specialist
Builds
Service delivery reports, activity logs, and operational documentation for clients.
Domain
Business Services / Operations
Deliverable
dashboards & analysis
Required skills
Microsoft Office 365 (Excel, Word, Outlook), SLA management, incident tracking, report consolidation, database management, billing support, process adherence
Preferred skills
ERP, CRM, ticketing tools
Responsibilities
Manage daily administrative tasks for services; handle client back-office requests and work orders; monitor SLAs and escalate incidents; prepare periodic activity and quality reports; coordinate with clients and technical teams; manage documentation and databases; support billing and order processing.
Seniority
Mid-level, hands-on IC
