Customer Experience Rep II
Core
Handle inbound/outbound calls to check sample eligibility and process request forms for the Allergan Aesthetics business, serving as first-line representatives for Health Care Providers and internal sales.
Role type
Customer Experience Representative (Contact Center)
Builds
Order transactions and customer service interactions for the Allergan Aesthetics portfolio
Domain
Medical Device / Pharmaceutical
Required skills
Critical thinking, Multitasking, MS Office proficiency, Attention to detail
Preferred skills
SAP, Salesforce, Business Systems experience, Medical Device or Pharmaceutical experience
Responsibilities
Manage 10-20 call interactions per day, Process 40-60 cases per day, Resolve call inquiries regarding sample eligibility and order status, Partner with sales and operational departments to complete order transactions
Seniority
Mid-level (2-4 years experience)