Danish Speaking Technical Helpdesk
Core
Provide technical support and service to vehicle dealerships, handling technical inquiries, reports, and field reports (FTR) while supporting regional offices.
Role type
Technical Helpdesk Specialist (Automotive)
Builds
Technical support services and field report management for vehicle dealerships
Domain
Automotive industry / Technical Support
Deliverable
client delivery
Required skills
Technical troubleshooting, Field report management, Ticketing systems, Communication, Delegation, Team collaboration
Preferred skills
Automotive industry experience, IT proficiency
Technologies
Ticketing systems, Excel, Internet, Social media
Responsibilities
Handle technical cases via ticketing system, Manage technical reports and field reports (FTR), Participate in team meetings, Communicate technical information on intranet, Delegate issues to specialists or colleagues, Support other specialists with dealer actions, Act as business owner for dealers' FTR system, Register and report field reports to regional office, Serve as backup for team functions
Seniority
Mid-level, hands-on IC
