Real Time Routing Specialist
Core
Manage the flow of calling work within a recruitment call center, optimizing efficiency and ensuring accurate execution of auto-dialer services.
Role type
Real-time routing specialist (call center operations)
Builds
Recruitment calling campaigns and data collection
Domain
Media research / Recruitment
Required skills
Automated dialer management, CATI operations, queue management, data verification, process improvement, staffing coordination
Preferred skills
Technical background in auto-dialers, prior call center experience
Technologies
CATI systems, predictive dialers, Excel, Google Sheets, Windows
Responsibilities
Manage daily CATI and predictive dialer operations, oversee production shifts and monitor campaigns, generate EOD reports, perform core CATI tasks (callbacks, data correction), maintain real-time queue records, lead pre-shift meetings, troubleshoot system anomalies, modify CATI data for sample integrity, drive process improvements, partner with WFM for staffing, configure new CATI campaigns
Seniority
Mid-level, hands-on IC