Customer Experience Representative II
Core
Handle email inquiries, process orders and credits, and resolve issues for Allergan Aesthetics products.
Role type
Customer Experience Representative
Builds
Order transactions and customer service interactions for facial aesthetics products
Domain
Medical Device / Pharmaceutical
Deliverable
client delivery
Required skills
MS Office, critical thinking, multitasking, attention to detail
Preferred skills
SAP, CRM, Salesforce, Business Systems, Medical Device, Pharmaceutical
Responsibilities
Receive and answer customer inquiries regarding product orders, order status, lot number research, physician certification, product returns, requests for credits, product search, and pricing; Resolve inquiries to meet service levels; Partner with sales and operational departments to complete order transactions; Deliver excellent customer experience in a professional and courteous manner.