IT Specialist - Services Improvements
Core
Drive continuous improvement initiatives to enhance the quality, efficiency, and adoption of Digital Workplace services across global operations.
Role type
Senior IT Service Improvement Specialist
Builds
Standardized operational processes, optimized workflows, and improved Digital Workplace service delivery
Domain
IT Service Management / Digital Workplace
Required skills
ITIL V4 framework, COBIT governance, IT infrastructure management, process documentation, project management, root cause analysis, KPI/SLA definition, ServiceNow platforms
Preferred skills
Spanish fluency, global organization support experience
Technologies
ServiceNow, ITSM platforms
Responsibilities
Analyze current Digital Workplace services to identify improvement opportunities; Design, document, and implement new operational processes and governance models; Lead and coordinate IT infrastructure and Digital Workplace projects from initiation through deployment; Define KPIs, SLAs, reporting metrics, and continuous improvement plans; Partner with regional and global teams to standardize best practices; Support problem management, service reviews, and root cause analysis activities.
Seniority
Senior, hands-on IC