IT Resource Analyst
Core
Provide support for IT Resource Management including procuring, installing, diagnosing, repairing, moving, maintaining, and upgrading computer hardware and related equipment, administering software, and managing asset lifecycles.
Role type
IT Resource Analyst (Hardware/Software Lifecycle & Asset Management)
Builds
IT infrastructure updates, hardware rollouts, software deployments, and security patch implementations for the District Attorney's Office.
Domain
Public Sector / Government / IT Operations
Required skills
Hardware procurement and lifecycle management, Software installation and licensing, Asset tracking and inventory management, Security program monitoring and updates, Technical troubleshooting and diagnostics, Procurement memo drafting, Knowledge base documentation, Team supervision and training, System testing and upgrade preparation
Preferred skills
Microsoft System Center Configuration Manager familiarity, Cybersecurity best practices for endpoints, Technical concept explanation to non-technical users
Technologies
Microsoft System Center Configuration Manager, Airwatch, Absolute, Cisco telephones
Responsibilities
Monitor and track changes in IT service assets throughout the lifecycle, Diagnose and resolve hardware failures and replace defective components, Coordinate warranty repairs with hardware vendors, Deploy hardware including desktops, laptops, tablets, smartphones, printers, and Cisco telephones, Maintain and update internal Knowledge Base and IT service policy documentation, Test internal and external applications for operational upgrades and security patches, Supervise and train new hires, Manage purchase requests and input orders into the IT database, Assist with office relocations and workstation setup, Provide status updates to the Director of Network Services
Seniority
Mid-level, hands-on IC