CASE MANAGEMENT TEAM LEADER
Core
Supervise teams of Benefits Opportunity Specialists to manage case workflows, determine eligibility for public assistance, and develop employment plans for individuals and families in need.
Role type
Senior IC case management team leader
Builds
Case management plans and employment strategies for participants
Domain
Social services / Public assistance
Required skills
Team supervision, eligibility determination, financial planning, quantitative analysis, report review, case consultation, performance monitoring, conflict resolution
Preferred skills
Program development, research skills, field visit coordination
Technologies
None stated
Responsibilities
Monitor workflow of case workers, review and authorize benefits, conduct daily sweeps, manage teams assessing eligibility and developing employment plans, oversee case planning and outcome reports, assist with case consultations, prepare reports for fair hearings, monitor conference activities
Seniority
Senior, hands-on IC