Supervisor de Atendimento ao Cliente (Vendas)
Core
Coordenar atividades de atendimento ao cliente, gestão de carteira de pedidos, controle de estoques, precificação e interface entre áreas comerciais, operacionais e administrativas para garantir excelência no atendimento e suporte às operações.
Role type
Senior Customer Service Supervisor (Sales)
Builds
Customer service operations, order management processes, inventory control, pricing tables, and executive reports.
Domain
Industrial packaging / Logistics / Supply Chain
Deliverable
dashboards & analysis
Required skills
Team leadership, Commercial portfolio management, Inventory control, Pricing management, ERP usage (Datasul), Data analysis, Cross-functional coordination, Quality compliance
Preferred skills
Business acumen, Negotiation, Conflict resolution, Strategic project support
Responsibilities
Lead the customer service team, manage customer portfolios, monitor commercial and operational KPIs, coordinate order management and inventory, administer pricing tables, act as interface between departments, ensure quality compliance, and prepare executive reports.
Seniority
Senior, hands-on IC