Field Service Warranty Coordinator (m/w/d) Rail Services
Core
Coordinate warranty processes and serve as the primary point of contact for customers during the warranty phase for rail equipment, ensuring timely resolutions and operational excellence.
Role type
Field Service Warranty Coordinator
Builds
Warranty resolution workflows, customer satisfaction, and product reliability improvements for rail freight and transit sectors.
Domain
Rail transportation / Industrial equipment / Field service
Deliverable
client delivery
Required skills
Warranty management, root cause analysis, stakeholder coordination, field incident reporting, project coordination, inventory management, technical problem analysis, customer communication, travel management
Preferred skills
Rail industry experience, technical engineering background, matrix organization experience
Technologies
NCR systems, KPI dashboards, inventory management tools
Responsibilities
Coordinate warranty processing to meet contractual requirements and ensure timely resolutions; Act as primary customer contact during warranty phase including on-site visits; Manage defects and NCRs including root cause analysis and tracking with quality teams; Track, analyze, and report on field incidents and reliability data; Support and coordinate warranty projects and retrofits in the DACH region; Ensure effective communication and escalation within cross-functional teams; Monitor consignment stock and coordinate inventory adjustments; Coordinate field service teams and ensure technician readiness and qualification.