Dual Clerk I S/U Supervisor
Core
Coordinate front desk operations, manage hotel and gaming reservations, and provide guest services in a casino/hotel environment.
Role type
Front Desk Supervisor (Casino/Hotel)
Builds
Guest check-in/check-out processes, special event reservations, and daily front desk operations.
Domain
Hospitality + Gaming
Deliverable
product features
Required skills
Reservation system operation, cash handling, guest service, phone communication, emergency protocol response, computer literacy, basic accounting
Preferred skills
Knowledge of hotel rates and policies, gaming system proficiency
Technologies
LMS, ARMS, HotSOS, electronic draft system
Responsibilities
Greet guests and perform check-in/check-out procedures, make reservations for customers and special events, answer and direct incoming calls, handle cash and credit card transactions, respond to emergency situations, provide information on property and promotions
Seniority
Individual Contributor, supervisory duties in absence of supervisor