Hub Coordinator - Wales
Hybrid
Core
Central point of coordination for end-of-life care, managing referrals and scheduling appointments for patients and families.
Role type
Hub Coordinator (Administrative & Care Coordination)
Builds
End-of-life care services for patients and families
Domain
Healthcare / End-of-life care
Deliverable
client delivery
Required skills
Customer service, telephone skills, digital and administrative skills, record keeping, appointment scheduling, empathy, prioritization
Responsibilities
Acting as first point of contact for referrals, managing referrals from healthcare professionals, coordinating enquiries via telephone and email, maintaining accurate records, arranging and scheduling appointments, working with clinical teams, providing reassurance and support to callers
Seniority
Junior to Mid-level, operational support