Care Coordinator
Core
Provide compassionate, efficient support to women's healthcare members via phone, chat, and other channels, serving as a primary point of contact for inquiries, scheduling, and care coordination workflows.
Role type
Entry-level care coordinator (member support)
Builds
Seamless care delivery and member trust through navigation of clinical services and scheduling
Domain
Women's healthcare / Virtual care
Required skills
Empathy, organization, calm under pressure, clear communication, attention to detail, task prioritization, technology comfort
Preferred skills
Healthcare experience, scheduling/referral support, HIPAA familiarity, startup environment experience
Responsibilities
Serve as primary point of contact for member inquiries; Support complex scheduling and care coordination workflows; Triage urgent requests and escalated concerns; Build trust through empathetic communication and problem solving; Partner with clinical providers and operations teams; Document interactions in accordance with HIPAA; Identify workflow gaps and share insights
Seniority
Entry-level, hands-on IC