Customer Care Consultant België (Parttime)
Core
Proactively contact customers with active Customer Experience files to ensure they feel heard, informed, and supported regarding vehicle technical issues, parts delays, and repair progress.
Role type
Customer Care Consultant (Automotive Aftersales)
Builds
Customer satisfaction and resolution of complex after-sales cases for automotive brand dealers and end customers.
Domain
Automotive / Aftersales
Deliverable
client delivery
Required skills
Case management, CRM tools, automotive aftersales knowledge, multilingual communication (Dutch/French), stakeholder coordination, empathy, administrative accuracy
Preferred skills
Experience in dealer aftersales, warranty specialist, or customer relationship management
Technologies
Microsoft Office 365, CRM systems, Telephony platforms
Responsibilities
Proactively contact customers with active cases, document interactions and next steps, coordinate solutions like rental cars or mobility support, collaborate with internal teams (Warranty, Technical Support, Parts, Retailers)
Seniority
Individual Contributor, Part-time
