Enterprise Service Desk Specialist
Core
Support mission-critical IT solutions for over 5,000 users across the Pacific theater, delivering Command and Control (C2) strategies at Camp HM Smith in Hawaii.
Role type
Enterprise Service Desk Specialist (IT Operations)
Builds
IT support services, network monitoring, and user account management for defense operations
Domain
Defense / Government IT
Required skills
Incident tracking and resolution, user account management, systems/network monitoring, ticketing system administration, security policy compliance, hardware/software troubleshooting, process development, team leadership
Preferred skills
Operating systems administration (Windows, Linux), application support (Exchange, SQL Server, Teams), IT certifications (Cisco, Citrix, VMware, ITIL)
Technologies
Jira, Remedy, ServiceNow, Windows, Linux, Exchange, SQL Server, TEAMS, WSUS, routers, switches, patch panels
Responsibilities
Respond to user inquiries via phone, email, and in-person; review and update ticket queues; set up user and service accounts; monitor server and network performance; coordinate escalations; maintain system documentation; ensure data security and classification compliance; provide training to end-users; assist with process improvements
Seniority
Mid-level, hands-on IC with potential for leadership