Field Service Warranty Coordinator (m/w/d) Rail Services
Core
Coordinate warranty processing and field service operations for rail equipment, acting as the primary client contact during the warranty phase to ensure timely resolutions and high customer satisfaction.
Role type
Field Service Warranty Coordinator
Builds
Warranty resolution workflows, field service readiness, and continuous improvement initiatives for rail freight and transit systems.
Domain
Rail transportation / Industrial equipment maintenance
Deliverable
client delivery
Required skills
Warranty management, root cause analysis, field service coordination, stakeholder communication, project coordination, data analysis, inventory management, technical troubleshooting
Preferred skills
Rail industry experience, mechatronics or electrical engineering background, matrix organization experience
Technologies
NCR management systems, KPI reporting tools, inventory management systems
Responsibilities
Coordinate warranty processing to meet contractual requirements and ensure timely resolutions; Serve as primary client contact for warranty issues including on-site visits and proactive problem handling; Manage defects and Non-Conformance Reports (NCRs) including root cause analysis and tracking with quality teams; Track, analyze, and report on field incidents, KPIs, and reliability data; Support and coordinate warranty projects and retrofits in the DACH region; Ensure effective communication and escalation within cross-functional teams; Monitor consignment stock and coordinate inventory adjustments; Coordinate field service teams to ensure technician readiness and qualification.
Seniority
Mid-level, hands-on operational role