Analyst, Service Desk Operations
Core
Analyst supporting the Service Desk Unit by verifying vendor account information, troubleshooting technical issues, and coordinating responses to stakeholder inquiries.
Role type
Service Desk Operations Analyst
Builds
Vendor onboarding and support for technology platforms
Domain
Government procurement operations and technology support
Deliverable
dashboards & analysis
Required skills
Data verification, troubleshooting, stakeholder communication, issue escalation, documentation, research, writing
Preferred skills
Time management, data analysis, stakeholder education, change management support
Technologies
JIRA, PASSPort, HHS Accelerator, internal ticketing systems
Responsibilities
Review and verify vendor account information and filings; Troubleshoot issues using research and problem-solving; Coordinate responses across operational and technical teams; Record user interactions and data in customer service platforms; Propose updates to user resources; Participate in special projects
Seniority
Individual Contributor