Patient Access Advocate, Part-time Nights
Core
Greet patients, manage registration, verify insurance, collect payments, and perform clerical duties in an emergency room/urgent care setting.
Role type
Patient Access Advocate (clerical/front-desk)
Builds
Patient registration files and accurate billing records
Domain
Healthcare (Emergency Room/Urgent Care)
Required skills
Insurance verification, payment collection, electronic health record entry, data entry, phone screening, wayfinding, basic medical terminology, basic billing codes (DRG, ICD-10, CPT, HCPCS), Microsoft Office proficiency, typing speed 50wpm
Preferred skills
Customer service experience, healthcare setting experience, conflict management
Responsibilities
Greet patients and visitors, check patients in and out, verify insurance eligibility, collect copayments and deductibles, update patient demographics, screen phone calls, perform visit closure activities, maintain clean waiting areas, assist with general clerical tasks like copying and scanning
Seniority
Entry-level, part-time