CASE MANAGEMENT SUPERVISOR
Core
Supervise a team of Benefit Opportunity Specialists administering temporary cash assistance, SNAP, and Medicaid for clients with health or mental health conditions to promote self-sufficiency.
Role type
Supervisory Associate Benefit Opportunity Specialist I
Builds
Eligibility determinations, benefit approvals, and case management for homebound clients
Domain
Public sector social services / Human Resources Administration
Required skills
Supervision, program development, quantitative analysis, case review, staff training, policy guidance, statistical reporting, time management, disciplinary oversight
Preferred skills
Field visit experience, housing intervention planning, advocacy coordination
Technologies
None stated
Responsibilities
Assign applications and recertifications to staff; review recommendations and sign off on benefits; perform outreach to confirm client availability; supervise staff interviewing clients and determining housing needs; prepare daily/weekly statistical reports and monthly audits; monitor staff time and leave; train and coach staff on policy updates; assist with difficult cases and documentation; provide disciplinary oversight; conduct field visits
Seniority
Mid-level supervisor, hands-on IC