Care Coordinator, Supervisor
Core
Lead a remote team of Care Coordinators to help members navigate healthcare services, connect with providers, and manage transitions of care.
Role type
Senior IC Care Coordinator Supervisor
Builds
Non-clinical care coordination services and member support workflows
Domain
Healthcare / Social Services
Required skills
Team leadership, operational oversight, performance management, care transition coordination, provider network management, escalation resolution, HIPAA compliance, remote team management, process improvement, call center operations
Preferred skills
Bachelor's degree, Medicaid/Medi-Cal knowledge, supervisory experience in healthcare
Technologies
Electronic health records systems, call center platforms
Responsibilities
Lead daily operations and assign workloads to Care Coordinators; Coach and develop team members through mentoring and training; Monitor performance metrics and address performance concerns; Oversee care coordination activities including transitions and referrals; Facilitate connections with appropriate fee-for-service providers; Resolve escalated member and provider issues; Collaborate with stakeholders to improve service access; Maintain documentation and ensure HIPAA compliance; Identify and implement process improvements; Manage staffing schedules and coverage; Support quality improvement initiatives; Promote culturally responsive services; Ensure adherence to corporate policies and privacy rules.