Customer Service Representative
Core
Execute end-to-end customer order and service support, managing order entry, issue resolution, and cross-functional coordination to ensure accurate and timely delivery of products and services.
Role type
Customer Service Representative (Order Management)
Builds
Customer order fulfillment and service delivery
Domain
Industrial packaging / Manufacturing
Required skills
Order lifecycle management, ERP system proficiency, Microsoft Excel (VLOOKUPs, PivotTables), billing discrepancy investigation, pricing validation, process improvement identification, KPI tracking
Preferred skills
Manufacturing or service environment experience, Associate degree
Responsibilities
Serve as primary point of contact for assigned customers, execute order lifecycle from entry through fulfillment, monitor open orders and delivery commitments, coordinate with Sales/Supply Chain/Finance to resolve issues, validate order details and pricing, investigate billing discrepancies and claims, recommend process improvements
Seniority
Individual Contributor, entry to mid-level
