Field Service Consultant
Core
Field Service Consultant providing technical support, troubleshooting, and process improvement for automotive dealerships to enhance repair efficiency and customer experience.
Role type
Senior IC automotive field service consultant
Builds
Repair optimization solutions and compliance support for vehicle manufacturers and retailers
Domain
Automotive after-sales service and repair operations
Required skills
automotive technician experience, ASE certification, complex issue troubleshooting, recall management, repair documentation, data analysis, MS Excel, MS Word, MS PowerPoint, local travel management
Preferred skills
field-related management experience, dealership experience, Assistant Manager or Shop Foreman background, quality feedback liaison experience
Technologies
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Assessing and solving technical escalations, providing online and in-dealership technical assistance, managing recall requirements and ensuring Required Service Updates are completed, providing dealership consultations on repair order documentation and facility inspections, analyzing data to create custom reports, suggesting repair shop process improvements
Seniority
Mid-level, hands-on IC with travel