VoIP Engineer
Core
Technical lead for migrating enterprise voice architecture from Cisco Dedicated Instance (DI) to Cisco Multi-Tenant (MT), ensuring service continuity and establishing new operational standards.
Role type
Senior IC VoIP Engineer (Migration & Architecture)
Builds
Cisco Multi-Tenant (MT) voice environments and migration runbooks
Domain
Telecommunications / Enterprise Voice Infrastructure
Required skills
Cisco DI and MT architecture expertise, enterprise voice configuration, migration planning, root cause analysis, technical documentation, team mentoring
Preferred skills
Zoom Phone or Teams Voice experience, Harvard IT Academy foundational courses
Technologies
Cisco Dedicated Instance, Cisco Multi-Tenant, SIP trunks, PSTN, Contact Center
Responsibilities
Analyze existing DI configurations and translate services to MT, lead technical planning and execution of the DI-to-MT migration, build, configure, and validate MT environments, create engineering standards and operational playbooks, mentor staff on MT architecture and troubleshooting, establish post-migration monitoring and support procedures
Seniority
Senior, hands-on IC