EXECUTIVE DIRECTOR, CONFLICT RESOLUTION, & ALTERNATIVE DISPUTE
Core
Lead conflict resolution, alternative dispute resolution (ADR), and employee relations for a 12,000-employee social services agency, serving as an internal consultant to resolve complex workplace matters and prevent conflict.
Role type
Senior IC Administrative Director / Executive Director of Conflict Resolution
Builds
Agency-wide conflict resolution strategies, training programs, and employee relations protocols
Domain
Public sector / Social Services / Human Resources
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, program assessment, policy development, crisis management, staff supervision, data analysis, cross-organizational collaboration, stakeholder consultation
Preferred skills
Experience in behavioral health, diversity and inclusion initiatives, wellness program design
Technologies
None stated
Responsibilities
Direct planning and implementation of conflict resolution and ADR programs; Develop and implement training on workplace conflict and leadership; Assess program effectiveness and recommend policy modifications; Provide operational leadership for employee relations activities; Serve as internal consultant on complex employee relations matters; Oversee assessment and resolution of complaints from multiple entry points; Respond to significant workplace crises; Supervise conflict resolution staff and wellness coordinator; Review agency policies and recommend changes; Collaborate with OATH, Labor Relations, Legal Affairs, and EEO offices; Represent functions in cross-organizational meetings; Develop statistical reports for executive decision-making
Seniority
Senior, hands-on IC with strategic oversight