CONFERENCE OFFICER
Core
Provide administrative rationale and documentation for fair hearing compliance, manage staff performance and attendance, and coordinate with legal teams and external agencies regarding case status and compliance issues.
Role type
Senior IC administrative supervisor (fair hearing compliance)
Builds
Internal compliance procedures and staff management systems for the Fair Hearing Unit
Domain
Public sector social services (Medicaid/MAP eligibility appeals)
Deliverable
dashboards & analysis | client delivery | infrastructure
Required skills
Staff supervision, policy interpretation, regulatory compliance documentation, case management, training development, workload distribution
Preferred skills
None stated
Technologies
None stated
Responsibilities
Systematically identify management indicators to develop priorities and streamline operations; Authorize initiation and completion of forms clarifying compliance decisions; Provide administrative rationale for affirming, amending, or reversing eligibility decisions; Prepare recommendations for modifying compliance unit procedures; Respond to advocates and legal representatives to resolve cases and avoid hearings; Train staff in compliance and advocate inquiry; Supervise staff adherence to agency code of conduct and policies; Manage attendance, timekeeping, and monitor staff performance; Provide day-to-day oversight of workload distribution and prioritization; Coordinate with executive staff, legal teams, and external agencies on case status and compliance issues.
Seniority
Senior, hands-on IC with supervisory duties