Customer Service Specialist
Core
Deliver excellent customer experience via telephone and email support, resolving inquiries and complaints while guiding customers on processes and product information.
Role type
Customer Service Specialist
Builds
Customer support interactions and sales-related enquiry handling
Domain
Automotive software and business solutions
Deliverable
client delivery
Required skills
Phone and email communication, problem-solving, Microsoft 365 (Outlook, Word, Excel), customer research, compliance with KPIs/SLAs
Preferred skills
Mystery call execution, stakeholder communication, process improvement
Technologies
Microsoft 365, Outlook, Word, Excel
Responsibilities
Handle inbound and outbound customer contacts via phone and email; Resolve customer questions, concerns and complaints; Provide guidance on processes and product-related information; Support sales-related enquiries; Perform customer research activities; Conduct mystery calls to monitor service quality; Maintain accurate records of customer interactions; Ensure compliance with KPIs and SLAs; Support continuous improvement of customer service processes.
Seniority
Entry-level to Junior
