Tech Support Installations
Core
Manage logistics, schedules, and project timelines for a team of Technical Specialists responsible for the remote installation and maintenance of Nielsen panel homes.
Role type
Manager, Installation (Technical Support Team Lead)
Builds
Remote installation and maintenance of data collection equipment in panel homes
Domain
Market research / Data integrity
Deliverable
client delivery
Required skills
Team leadership, project timeline management, logistics coordination, technical troubleshooting, conflict resolution, stakeholder engagement
Preferred skills
Coaching and development, workflow coordination, procedural knowledge
Technologies
Computer networking (routers, modems, WiFi)
Responsibilities
Lead daily activities of Technical Specialists, manage installation logistics and schedules, resolve technical hurdles, ensure sample integrity, coach associates on equipment usage
Seniority
Manager, direct line management