Technical Operations Area Manager - Coimbatore
Core
On-site technical interventions, installation, training, repair, and maintenance of machinery at client sites, specifically within large ATM teams.
Role type
Senior IC Technical Operations Area Manager
Builds
ATM machinery operations and service delivery
Domain
Financial Services / ATM Hardware
Deliverable
physical/clinical work
Required skills
machinery installation, repair and maintenance, spare parts inventory management, service contract negotiation, billing and invoicing, CRM data entry, field service reporting, team mentorship, preventive maintenance planning, dynamic resource allocation
Preferred skills
customer relationship building, sales support collaboration
Technologies
CRM software, technical management systems
Responsibilities
Provide on-site technical interventions including installation, training, repair, and maintenance; Engage with customers to deliver technical support and foster relationships; Collaborate with sales and dealer teams to enhance business growth; Achieve service targets by securing Service Contracts and managing billing/invoicing; Oversee personal inventory of spare parts and tools; Mentor junior engineers through technical escalation support; Support Area/Zonal Technical Manager in managing Preventive Maintenance cadence; Coordinate reseller inventory and spares distribution TAT.
