Conseiller technique automobile (hotliner) - H/F
Core
Provide remote technical expertise to diagnose and resolve vehicle issues for a network of dealerships in France, Switzerland, and Belgium.
Role type
Senior technical hotline advisor (automotive after-sales)
Builds
Diagnostic solutions and field intervention coordination for automotive dealers
Domain
Automotive after-sales and technical support
Deliverable
client delivery
Required skills
Automotive maintenance expertise, high-voltage electrical habilitation, diagnostic tools proficiency, ticketing systems, problem-solving, technical communication
Preferred skills
English operational level, off-road vehicle experience
Responsibilities
Provide remote technical assistance to dealerships, manage technical case files with priority for off-road vehicles, coordinate on-site interventions with field engineers, collect and transmit technical feedback to brand engineers
Seniority
Senior, hands-on IC