ODRC Program Operations Manager
Core
Manage daily operations of the TLC Owner/Driver Resource Center, providing legal, mediation, financial, and wellness services to taxi and for-hire vehicle drivers and owners.
Role type
Senior program operations manager (community services)
Builds
Client service programs, resource referral systems, and community engagement initiatives for the NYC for-hire vehicle sector
Domain
Public sector transportation regulation and community support
Deliverable
client delivery
Required skills
Program operations management, community engagement, client services, staff leadership, data analysis, report generation, stakeholder collaboration
Preferred skills
Experience with financial assistance programs, event coordination, system improvement recommendations
Responsibilities
Oversee daily operations of the Resource Center and resolve client issues; Conduct outreach events, webinars, and presentations to community organizations; Coordinate with partners to connect drivers to resources; Review service data to identify operational needs and improvement opportunities; Lead and coach staff assisting clients; Draft and edit external communications for licensees; Manage the client experience process from intake to referral; Track service metrics and prepare data visualizations; Analyze performance metrics to evaluate program effectiveness and recommend improvements.
Seniority
Senior, hands-on IC with team leadership