COMPUTER ASSOCIATE OPERATIONS
Core
Provide citywide technical support, manage Active Directory, handle service queues, and oversee hardware provisioning for the NYC Police Department.
Role type
Mid-level IT Operations Specialist (Service Desk & Infrastructure)
Builds
Enterprise workstations, servers, network printers, and specialized internal platforms like the Domain Awareness System (DAS).
Domain
Public Sector / Law Enforcement / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory administration, network troubleshooting, hardware maintenance, service ticket triage, remote administration, Microsoft Teams, Microsoft 365, Adobe Creative Cloud
Preferred skills
Experience with mainframe or multi-tiered environments, familiarity with ServiceNow
Technologies
Active Directory, ServiceNow, Microsoft Teams, Microsoft 365, Adobe Creative Cloud, Domain Awareness System (DAS)
Responsibilities
Diagnose and remediate complex network, hardware, and software issues; monitor and triage ServiceNow support tickets; deploy and maintain enterprise workstations, servers, and network printers; administer Active Directory infrastructure; identify recurring incident patterns and escalate critical outages; maintain communication with supervisors regarding technical pain points.
Seniority
Mid-level, hands-on IC