Automotive Technical Helpdesk Specialist - German speaker
Core
Primary technical interface between an innovative EV brand and its authorized European service network, diagnosing vehicle concerns and delivering repair solutions.
Role type
Senior IC automotive technical support specialist (EV diagnostics)
Builds
Diagnostic guidance, repair solutions, and case management for authorized service partners
Domain
Automotive after-sales / Electric Vehicle diagnostics
Deliverable
client delivery
Required skills
Automotive diagnostics, troubleshooting, EV systems knowledge, OEM procedures, case management, root cause analysis
Preferred skills
High-voltage systems experience, OEM diagnostic tools, automotive aftersales operations
Technologies
OEM diagnostic tools, technical case management systems
Responsibilities
Analyze vehicle technical enquiries and diagnostic logs; Provide technical recommendations based on OEM standards; Manage technical support cases from submission to resolution; Act as trusted technical advisor for workshop technicians; Identify recurring technical concerns and emerging field trends
Seniority
Mid-level, hands-on IC