Principal ServiceNow Implementation Specialist (1054) - Enterprise Applications - Department of Technology
Core
Lead technical authority for modernizing the City's enterprise ServiceNow platform, focusing on ITSM, asset management, and business process automation.
Role type
Principal ServiceNow Implementation Specialist (Senior IC)
Builds
Scalable ServiceNow solutions, custom applications, automated workflows, and integrations for ITSM and asset management.
Domain
Public Sector / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform development, configuration, and customization; REST/SOAP API integration; Service Operations Workspace (SOW) design with UI Builder; ITIL Service Management processes; advanced JavaScript scripting (Client/Server-side); CMDB and asset management; release management and performance tuning.
Preferred skills
ServiceNow Otto and AI Agents configuration; Model Context Protocol (MCP) integration; ServiceNow ITOM and Orchestration; ServiceNow Madrid or newer releases experience.
Technologies
ServiceNow, UI Builder, IntegrationHub, MID Server, REST/SOAP APIs, JavaScript, XML, HTML, AJAX, CSS, HTTP, SAML/SSO, LDAP, VPN, SSL.
Responsibilities
Provide architectural direction for solution design, development, testing, and deployment; Lead design and implementation of ITSM modules and automation solutions; Architect scalable platform solutions and integrations; Enhance CMDB and asset management capabilities; Enforce development standards and platform governance; Lead platform lifecycle and operations including upgrades and monitoring.
Seniority
Principal, hands-on IC with strategic oversight
