Customer Service Specialist
Core
Deliver excellent customer experience via telephone and email support, resolving inquiries and complaints while guiding customers on processes and product information.
Role type
Customer Service Specialist
Builds
Customer support interactions and service quality monitoring
Domain
Automotive business solutions and dealer networks
Deliverable
client delivery
Required skills
phone and email communication, problem-solving, Microsoft 365 (Outlook, Word, Excel), customer research, compliance with KPIs/SLAs
Preferred skills
mystery call execution, stakeholder communication, process improvement
Technologies
Microsoft 365, Outlook, Word, Excel
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