CENTRALIZED PACKET REVIEW UNIT SPECIALIST
Core
Review and analyze Fair Hearing Requests to resolve cases or prepare evidence packets for the Office of Administrative Hearings (OAH) regarding Cash Assistance, SNAP, and Medicaid benefits.
Role type
Associate Benefits Opportunity Specialist I (CPRU Specialist)
Builds
Resolution letters, evidence packets, and case documentation for administrative hearings.
Domain
Public sector social services / benefits administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
database analysis, case resolution, document preparation, client outreach, policy interpretation, queue monitoring, written and verbal communication
Preferred skills
experience with FHEMS system, knowledge of NYC benefit programs
Responsibilities
Review and analyze Fair Hearing Requests to determine case resolution or packet preparation; Prepare electronic Fair Hearing evidence packets using the FHEMS system; Conduct outreach to clients for case follow-up and documentation; Monitor FHEMS queues to ensure timely completion; Notify Job Center staff of required actions; Respond to inquiries and complaints from outside agencies and public officials; Send resolution letters to clients.
Seniority
Entry-level specialist (Associate level)