Coordinateur Incidentologie Automobile (H/F) - CDD
Core
Coordinate automotive incident data, publish technical service bulletins (TSB), and align technical solutions with parts logistics to support global automotive repair networks.
Role type
Mid-level automotive technical incident coordinator
Builds
Technical service bulletins (TSB), incident trend reports, and parts availability alignment
Domain
Automotive after-sales / technical support
Required skills
Automotive technology knowledge (powertrain, electrical/electronic systems, vehicle architecture), technical documentation writing, parts management processes, electrical schematic interpretation, MS Office/365 proficiency, professional English
Preferred skills
Experience in technical support or after-sales engineering, training delivery
Responsibilities
Create, validate, and publish Technical Service Bulletins (TSB); analyze Country Incident Reports (CIR) to identify systemic trends; collaborate with logistics to ensure validated parts availability; provide technical feedback to engineering and field teams; prepare and deliver training for dealers and technicians; monitor KPIs (case closure time, TSB adoption, parts availability)
Seniority
Mid-level, hands-on IC