Telematics Service Desk Analyst
Core
Support the Connected Car workforce and global network for Jaguar Land Rover by managing escalated incidents, technical escalations, and case management for Telematics and Infotainment features.
Role type
Service Desk Analyst (Telematics/Connected Car)
Builds
Global service operations for Connected Car product suite
Domain
Automotive / Telematics / IT Services
Deliverable
client delivery
Required skills
incident management, technical troubleshooting, case management, product knowledge, report generation, data analysis, process adherence
Preferred skills
IT service delivery qualification, customer service experience, telecommunications knowledge, Microsoft Office, Google Workspace, analytical skills, documentation publishing
Technologies
Telematics systems, Infotainment systems, Microsoft Office, Google Workspace
Responsibilities
Manage workload within a global 24x5x365 team, oversee global markets (UK, USA, China, EU), handle technical/hierarchical escalations, liaise with JLR teams, generate reports for stakeholders, provide verbal training and product demonstrations, analyze team data to identify issues
Seniority
Individual Contributor, operational level
