Technical Specialist Automotive
Core
Provide first-line remote technical support to automotive repair technicians, acting as the primary contact for repair-related requests within the Netherlands.
Role type
Level 1 Technical Specialist (Automotive After-Sales)
Builds
Efficient, cost-conscious repair services for automotive manufacturers and retailers
Domain
Automotive After-Sales / Technical Support
Deliverable
client delivery
Required skills
automotive aftersales operations, technical diagnostics, OEM procedures, DTC interpretation, OTA update support, service workflows, case documentation, cross-functional collaboration
Preferred skills
contact center queue management, complex vehicle systems (EV/HEV, ADAS, infotainment), diagnostic tools proficiency
Technologies
Microsoft 365, CRM/Service Desk applications, diagnostic tools, service information systems
Responsibilities
Triage repair requests and technical queries, communicate directly with technicians in the local language, escalate complex issues to Level 2 support, document cases and knowledge artifacts, adhere to SLAs and process standards, support OTA update troubleshooting
Seniority
Junior, hands-on IC