Patient Access Advocate, PRN
Core
Greet patients, manage registration, verify insurance, collect payments, and perform clerical duties to ensure clean billing and a welcoming environment in an emergency room/urgent care setting.
Role type
Patient Access Advocate (Registration & Front Desk)
Builds
Patient registration workflows, payment collection, and front-desk operations for retail healthcare facilities
Domain
Healthcare / Ambulatory Care (Emergency Room & Urgent Care)
Deliverable
product features
Required skills
Patient registration, insurance verification, payment collection, data entry, phone screening, wayfinding, clerical support, basic medical terminology, basic billing codes (DRG, ICD-10, CPT, HCPCS), Microsoft Office proficiency
Preferred skills
Medical office experience, health insurance familiarity, conflict management
Technologies
Electronic Health Records (EHR), online electronic verification systems, telephones, photocopiers, scanners, credit card machines, fax, laptop computers, smartphones, calculators, filing cabinets
Responsibilities
Greet patients and visitors in person and over the phone; check patients in and out; verify insurance eligibility and benefits; collect copayments, coinsurance, and deductibles; update patient demographics and files; perform visit closure activities; assist with clerical tasks like copying, scanning, and faxing; maintain a clean front desk and waiting area; direct callers to appropriate individuals or locations; follow HIPAA and company policies.
Seniority
Entry-level to Junior, non-exempt hourly