Patient Advocate
Core
Resolve patient customer service inquiries, manage billing disputes, and coordinate with clinical teams regarding account balances and refunds.
Role type
Patient Advocate (Billing & Customer Service)
Builds
Patient account resolutions and financial reconciliations for chiropractic care providers
Domain
Healthcare management / Billing operations
Deliverable
client delivery
Required skills
Accounts receivable, customer service in healthcare, Microsoft Office, HIPAA compliance, EHR/medical billing software, credit card chargeback management, financial reconciliation
Preferred skills
Problem-solving, critical thinking, cross-departmental collaboration
Responsibilities
Respond to patient inquiries via phone and email, communicate with clinical teams regarding patient concerns, manage account balance inquiries and disputes, process refunds, manage credit card chargebacks, provide itemized statements, maintain communication records, assist with financial reconciliation for care transfers, collaborate with marketing on negative reviews, ensure compliance with collection laws
Seniority
Individual Contributor