Car Mechanic for Technical Helpdesk (m/f/d) – with Italian
Core
Provide technical and mechanical support to vehicle retailers and service networks to resolve complex customer concerns, improve first-time fix rates, and reduce warranty costs.
Role type
Senior Automotive Diagnostic Technician (Technical Helpdesk)
Builds
Diagnostic support solutions and technical advisory services for dealer networks
Domain
Automotive industry, vehicle diagnostics, and after-sales service
Deliverable
client delivery
Required skills
vehicle diagnostics, automotive electronics, electric/hybrid vehicle systems, workshop foreman experience, service management
Preferred skills
EV certificate, Italian language proficiency, English language proficiency
Technologies
diagnostic tools, electronic support systems, WebEx
Responsibilities
Support retailers and NSCs to resolve technical concerns, work with Engineering teams to identify vehicle product concerns, answer technical queries via electronic systems or phone, create electronic records of diagnostic advice
Seniority
Senior, hands-on IC