DEPUTY DIRECTOR OF TRAINING DEVELOPMENT
Core
Designing, developing, and managing training programs and courses for the NYC Department of Homeless Services to support staff and operational needs.
Role type
Senior Training Development Manager (Administrative Staff Analyst)
Builds
Customized training courses, job aids, and reporting dashboards within the ABSORB Learning Management System.
Domain
Public sector / Human Resources / Training & Development
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Stakeholder engagement, LMS configuration and maintenance, training program design, reporting analysis, job aid development, project timeline management
Preferred skills
Experience with ABSORB or similar LMS, public administration background
Technologies
ABSORB, Learning Management Systems
Responsibilities
Identify and engage stakeholders to determine training needs; Liaise with stakeholders to resolve roadblocks and ensure timely course development; Customize and configure courses within ABSORB and the Agency's LMS; Maintain and troubleshoot ABSORB issues including content and user role management; Enhance ABSORB reporting to ensure compliance; Develop job aids to memorialize critical training operations functions.