Technical Helpdesk
Core
Provide technical support and service operations to vehicle dealers, handling technical inquiries, reports, and system management.
Role type
Technical Helpdesk Specialist (Automotive)
Builds
Dealer support systems and technical reporting workflows
Domain
Automotive industry / Technical Support
Deliverable
client delivery
Required skills
Technical troubleshooting, ticket management, report handling, system administration, delegation, stakeholder communication
Preferred skills
Automotive industry experience, structured work approach
Technologies
Ticket management systems, FTR systems, SST, Excel, internet
Responsibilities
Handle technical cases via ticketing system for dealers and manufacturer offices, manage technical reports and field reports (FTR), delegate issues to specialists or colleagues, support team actions with dealers, act as business owner for dealers' FTR system, register and report FTRs, serve as SST backup
Seniority
Mid-level, hands-on IC