Vehicle or Commodity Specialist
Core
Ensures timely dissemination of technical solutions and quality feedback across markets by coordinating Technical Service Bulletins (TSB), managing incident reports, and aligning parts availability.
Role type
Automotive Technical Specialist (Aftersales/Technical Support)
Builds
Technical Service Bulletins (TSB), incident reports, training materials, and parts release coordination
Domain
Automotive industry, aftersales, technical support, quality management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
TSB authoring, incident report management, technical case database maintenance, parts logistics coordination, diagnostic tool proficiency, electrical schematic interpretation, technical writing, MS Office/365
Preferred skills
Dealer network support experience, cross-market coordination, automotive technology theory (powertrain, electrical systems), training delivery
Technologies
Automotive diagnostic tools, incident reporting systems, MS Office/365
Responsibilities
Create and publish Technical Service Bulletins (TSB), collect and analyze Country Incident Reports (CIR), update technical case databases, coordinate parts availability with logistics, provide training to dealer networks, monitor KPIs for issue resolution, support cross-functional reviews with engineering and customer care
Seniority
Mid-level, hands-on IC