Computer Associate Operations II
Core
Provide citywide technical diagnosis, active directory administration, queue management, and technical hardware provisioning for NYPD IT infrastructure.
Role type
Senior IC IT Operations Specialist
Builds
Maintains and enhances department IT infrastructure including networks, servers, workstations, and specialized agency hardware like Body Worn Cameras.
Domain
Public Safety / Law Enforcement / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow incident management, Active Directory administration, hardware troubleshooting, remote user support, device provisioning (AirWatch/Intune), evidence management systems
Preferred skills
None stated
Technologies
ServiceNow, Active Directory, AirWatch, Microsoft Intune, Evidence.com
Responsibilities
Handle and resolve ServiceNow incident tickets, answer service desk calls and diagnose end-user issues, audit and route ticketing queues, configure and troubleshoot job-issued iPhones, manage Body Worn Camera issues and upload footage, provide face-to-face service to walk-in members, document implementation procedures.
Seniority
Mid-level, hands-on IC