Senior Customer Success Manager I
Core
Support customers throughout their journey by resolving issues, advocating for their needs, and delivering daily audience rating reports.
Role type
Senior Customer Success Manager
Builds
Customer support solutions and audience rating reports
Domain
Media analytics and audience measurement
Deliverable
client delivery
Required skills
complex problem solving, independent work, best practices application, stakeholder consensus building, project leadership
Preferred skills
advanced degree, industry certifications
Technologies
audience rating reporting tools
Responsibilities
Resolve customer issues and advocate for their needs; deliver daily audience rating reports; solve complex problems using new perspectives; act as a resource for less experienced colleagues; lead smaller projects with limited risks; explain complex information to build consensus.
Seniority
Senior, hands-on IC with 5-10 years experience
